It can always happen that something doesn't go quite as planned.

We recommend that you first make complaints known to us by sending an email to our email address.
If this does not lead to a solution,
then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.
This ODR platform can be found at
If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.