Complaints & Service

It is always possible that something does not go entirely as planned.

We advise you to first report any complaints to us by emailing our email address.
If this does not lead to a solution,

As of 15 February 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform.
This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.